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Contact Us

Phone Contact:

You can contact any PERSI Office easily by calling one phone number. This includes questions regarding benefits related to your Choice Plan (401k) as well as Base Plan or any other questions related to your retirement account. 

PERSI Answer Center – 800-451-8228 or 334-3365 (in the Boise & surrounding areas) 
Employer Service Center – 866-887-9525 or 287-9525 (in the Boise & surrounding areas)

ACS HR Solutions – Choice Plan - 401k record keeper – 1-866-437-3774 – questions regarding 401K loans & PIN numbers for accessing account information through ACS.

Mail Contact:

All mail from any area of Idaho should be directed to: 
P.O. Box 83720 – Boise, ID 83720-0078

Email Contact:

Who to contact:     For questions regarding:
Active Member Services     Forms, applying for retirement, service buybacks, etc.
Address Change      Changing your address on file with PERSI (For retires and inactive members ONLY. Active members, you must change your address via your employer payroll department)
Base Plan     Your regular PERSI Base Plan
Choice Plan 401(k)     Your PERSI 401(k)
Communications     Publications
Deputy Director     Day-to-day operations
Divorce     Questions concerning divorce and your PERSI Base and Choice Plans
Executive Director     The direction PERSI is heading, legislative issues
Employer Service Center     Accounts receivable, employer transmittals, and employer questions
Financial Section     Accounts payable and financial matters
Legal     Legal matters
Portfolio     PERSI's investments
Retiree Services     Retiree checks, divorce, death benefits, Base Plan account withdrawals
Retirement Board     Board policies and decisions
WebMaster     The PERSI web site
Workshops PERSI's financial and retirement planning workshops. To register online go to PERSI Workshops

 

Regional Offices:

 

Boise

Street Address: 607 N. 8th – Boise, ID 83702
Mailing address: P.O. Box 83720 – Boise, ID 83720- 0078
Hours of Operation – 7:30am to 5:30 pm (Mountain Time)

Map & Directions

 

Coeur D’Alene

Street Address: 2005 Ironwood Pkwy – Ste 226 – 
Coeur d’Alene, ID 83814
Mailing address: P.O. Box 83720 – Boise, ID 83720 - 0078
Hours of Operation – 8:00am – 5:00 pm (Pacific Time)
Office closed 12-1 for lunch hour

Map & Directions

 

Pocatello

Street Address: 850 E Center – Pocatello, ID 83201
Mailing address: P.O. Box 83720 – Boise, ID 83720 - 0078
Hours of Operation: 8:00am -5:00pm (Mountain Time)
Office closed from 12-1 for lunch hour

Map & Directions


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